Aviation Industry Expo - NATA Spring Training

2010 marks NATA’s 70th anniversary as the leading organization representing aviation service businesses such as fixed base operators, charter providers, aircraft management companies including those supporting fractional shareholders, maintenance and repair organizations, flight training and airline service companies. NATA aggressively promotes safety and the success of aviation service businesses through its advocacy efforts before government, the media and the public as well as by providing valuable programs and forums to further its members’ prosperity. Visit our booth at the Aviation Industry Expo for more information on our products and services and a few fun surprises

The National Air Transportation Association (NATA) is pleased to host our 2nd annual Spring Training Week in conjunction with the Aviation Industry Expo. This year’s Spring Training consists of several major league seminars designed to answer questions about the business climate, advance the skills of FBO owners, general managers, line service specialists and supervisors as well as enhance the success of their operation in any economic environment.

NATA’s Spring Training Week provides the business skills and conditioning necessary for improved performance in 2010 and for years to come. Attendees will discover:

(price for members and non-members):

Summary:
Gain confidence in handling day-to-day interactions with the right amount of skill and authority through the new LSST Seminar.

This seminar, specifically designed for Line Service Supervisors, provides the training you need to become more proficient in supervising staff, motivating others, communicating and coaching a team. This high-impact, high-energy seminar includes guided group debates, role playing, interactive games and various case studies designed to take you to a new level of leadership. You will also take part in self-assessments to explore your strengths and weaknesses and their effect on your management style.

Seminar Benefits:
• Share your challenges and successes with colleagues
• Discover your strengths and weaknesses through self-assessments
• Learn to promote safety and synergy through teamwork
• Instill a culture based on trust, partnership and respect
• Begin interacting more positively with your employees, other supervisors and senior management
• Analyze the technical information crucial to performing your job
• Ensure top-notch customer service at your company
• Make your FBO more efficient by learning how to engage and motivate your staff
• Discuss various legal compliance issues to help prevent lawsuits

Topics:
• Attendee Self Assessments
• Creating a Healthy Safety Culture
• Leadership and Supervisor Essentials
• Legal Compliance as a Leader
• Employee Engagement
• Effective Communication
• Line Service Supervisor Technical Review
• Aviation Fuel Quality Control & Filtration, Misfueling, Aviation Fuel Additives
• PLST Online FAQs
• Managing Technical Procedures through Your People
• Simple Steps to Ensure Top-Notch Customer Service

Featured Speakers (speakers subject to change):
Todd Dewett, Ph.D., Wright State University
Reed Fuller, Ascent Aviation Group
Walter Chartrand, AirBP Aviation Services
Mario Martinez, Ph.D., ServiceElements
Amy Koranda, National Air Transportation Association
Leonard Kirsch, Esq., McBreen & Kopko

** FAA-Approved 14 CFR 139.321 Fire Safety Training included with seminar

Summary:
One hallmark of the best FBOs is the professionalism of the line service specialists on the ramp. A key component of ramp safety, security and efficiency is the guidance provided by designated FBO line service trainers. NATA’s newly updated Safety 1st Trainer Seminar delivers the in-depth instruction necessary to make them more effective line service supervisors and teachers.

In the seminar, trainers will learn how to engage different students, increase learning retention, effectively present lesson plans, identify student verbal and nonverbal cues as well as many other skills.

The seminar also includes instruction on the industry’s premier program for initial and recurrent training of line service specialists - known as PLST or Professional Line Service Training. NATA’s Safety 1st Trainer Seminar was designed specifically to enhance PLST program training via cutting-edge teaching techniques.

Seminar Benefits:
• Learn the benefits of online PLST training
• Return eager to implement proven PLST Online training tips and techniques to make your FBO better and safer
• Strengthen your training skills
• Realize the benefits of a highly organized and coordinated training process
• Participate in peer networking opportunities

Topics:
• Structuring a Training Program
• Keys to Successful Training
• How to Properly Prepare
• Involving Participants
• Varying Teaching Techniques
• Energizing the Learning Environment
• Recognizing and Utilizing Resources
• Setting Goals
• Staying Consistent
• Keeping it Simple
• Utilizing Your Experience
• Making the Most of PLST Online
• Learning and Practicing with Your Peers

Featured Speakers
Walter Chartrand, AirBP Aviation Services
Amy Koranda, National Air Transportation Association
Mike France, National Air Transportation Association
Louis Soares, National Air Transportation Association

Summary:
The NATA Environmental Compliance Seminar for Aviation Facilities is the only event that focuses solely on environmental compliance issues confronting FBOs and general aviation airports. With mounting pressure from the media, the federal government and the public at-large, this seminar is designed to ensure that FBOs and general aviation airports are complying with environmental mandates that affect their daily operations. Seminar Benefits:
• Increase awareness of all applicable regulations
• Ensure compliance with new environmental mandates
• Avoid costly errors and negative press
• Discuss best management practices
• Review procedures, equipment and requirements
• Receive a training certificate

Topics:
• Spill Prevention, Control and Countermeasures (SPCC) regulations and the new parts that will take effect on November 10, 2010
• Storm Water Permitting and Storm Water Pollution Prevention Plans
• Newly proposed de-icing requirements from the EPA
• Waste Issues (hazardous waste, universal waste, waste oil and waste fuel)
• Underground Storage Tanks (USTs)
• EU Emission Trading Scheme – current requirements in Europe and what to expect in the future for the U.S.

Featured Speaker
George S. Gamble, PE, 2G Environmental, LLC

Summary:
Running and managing a fixed base operation is a very demanding business. It not only requires a strong business sense, it also requires motivated and loyal employees, targeted marketing and creative negotiating skills.

This seminar has been designed to help you with just about every conceivable situation in the day-to-day business of running a successful FBO from developing a favorable lease with an airport authority to understanding and work with your fuel supplier; from decreasing credit card interest rate charges to lowering insurance premiums; from dealing with FAA and EPA issues to building long-term profitable customer relationships.

Seminar Benefits:
• Save money without cutting corners
• Lower your insurance premiums
• Improve operational efficiency
• Foster FBO profitability
• Increase the intrinsic value of your FBO
• Meet your short and long-term financial goals

Topics:
• A strategic overview of the seminar: FBO Success.
• Operating Your FBO Business In Tough Times
• Decrease Credit Card Interest Rates And Lower Insurance Premiums
• Winning With Third Party Fuel Providers
• Stay On-time And Within Budget On Building Projects
• Developing A Favorable Lease With Your Airport Authority And Positioning For Merger, Sale Or Acquisition
• Optimize Operations And Prepare For Contingencies
• Selecting And Developing Top Employees
• Make Fractional Aircraft Programs Your Best Friend
• Round Table Discussion: Best Practices
Building Long-term Profitable Customer Relationships
- Part I: Making The Customer Your Best Friend
- Part II: Marketing And Communications For Any Size FBO.
• Strengthen Your Fuel Supplier Relationship

Featured Speakers:
John L. Enticknap, Vice President, Business Development, Mercury Air Group, Inc.
Ron R. Jackson, President, The Jackson Group
Hank Cohn, ProvaliGroup, Mercer Dye, Construction Management
Leonard Kirsch, McBreen & Kopko

To find out more about NATA’s Spring Training Week seminars and activities, visit www.nata.aero, www.twitter.com/nataaero, or search for National Air Transportation Association on Facebook.